Support and Usage Notes
Review pre-launch checks, human support details, and what to include in an issue report.
Live Human Support
If you run into problems with API configuration, model requests, quota checks, client integration, or error troubleshooting, you can add our live support contact for assistance. Hours: Daily, 09:00-22:00.
1. Scan the QR Code to Contact Support
Scan the QR code to add support. To speed up troubleshooting, include your tool, model ID, Base URL, and an error screenshot in your first message.
2. Before You Start
- Confirm that the API Key is entered correctly, with no extra spaces before or after it.
- Confirm that the Base URL is the recommended address for your region:
https://jzstoken.com/api/v1 - Confirm that the model ID exactly matches the name in the model list.
- Confirm that your account has enough usage credits, then test with a small request first.
3. Common Issues
| Issue | Recommendation |
|---|---|
| The client reports an invalid address | First confirm whether the client expects a Base URL or a full endpoint. Most OpenAI-compatible clients only require the Base URL. |
| The model cannot be called | Check that the complete model ID was copied, then review the model list and billing guide for temporary changes. |
| Responses are slow or unstable | Try another recommended regional endpoint, or compare a similar model. |
| The context window is incorrect | Some clients enforce a local context limit. Check the client-specific configuration. |
4. Reporting an Issue
Include the tool, Base URL, model ID, screenshot or exact error text, and the time the issue occurred. Never post a complete API Key in a public group or document.
5. Support QR Code
The QR code below opens the live human support channel. Support hours are 09:00-22:00.